Customer Contact Expo – London 2017
- Wrzesień 27 – 28, 2017
- 10:00 to 17:00
- Olympia London Hammersmith Rd, London W14 8UX, Wielka Brytania
To keep up with the evolution of customer experience, Customer Contact Expo is changing to be the Customer Experience Zone, which will become an integrated part of eCommerce Expo and TFM, united together under the banner of the Customer Series.
With customers expecting a seamless experience throughout their journey, the role of customer service is no longer confined solely to the contact centre but to every single interaction across the customer journey.
To keep step with that change, the Customer Experience Zone will concentrate more on the overall customer experience, providing Heads of Customer Service, Customer Experience and Contact Centres with focused seminars and technology providers to meet their changing needs.
Get up to speed on how to deliver exceptional customer service with the brand new Customer Experience Zone.
If CSAT, NPS and customer insight mean something to you, then you will find the right tech and suppliers to help you meet the hefty demands of hard-to please customers. You will also get to hear from the best in the business on how you can improve your customer service and what really makes your customers happy.
Exhibitors include: Conversocial, EWA Ltd, Nightcover, Freshdesk. More information : http://www.ecommerceexpo.co.uk/customer-contact-expo